INF3708 Oct/Nov 2020 paper — every question, as asked

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Question 1.1 · Requirements and project products · 5 marks
Sun City is a South African holiday resort that specialises in events and hotel accommodation. The present company comprises six or more separate buildings that have come to operate as a single entity called Sun City as the business has grown over the years. Currently a central call centre system handles all holiday room and event bookings using an in-house computer-based booking application that is now several years old. Specialist analysts have indicated that the system needs to be enhanced so that customers can book holiday rooms and events directly over the internet from their homes, offices, etc., with the benefit of potentially increasing bookings from customers across the globe. The current IT system was built some time ago by an external software development company, and Sun City presently only employs two software developers who maintain the existing system and implement relatively minor enhancements. Sun City management believes it lacks sufficient in-house resources to build the new internet-booking functionality, especially since they regard the required extension as an urgent business need. Management therefore intends to contract an external company to design and build the system, and wants to stay closely involved throughout development to make sure the new system meets their needs, since they are not sure exactly what the new system should look like. Management plans to invest R450 000 in the project. As a third-level software project management student, you are working (or doing an internship) at the external IT company that will be contracted to carry out this project. Drawing on the Sun City case scenario, describe what kinds of people the specialist business analyst should interview as part of the Sun City Electronic Booking Improvement project in order to gather the requirements for the new system.Show the full questionShow less
Question 1.2a · Requirements and project products · 1 mark
Sun City is a South African holiday resort that specialises in events and hotel accommodation. The present company comprises six or more separate buildings that have come to operate as a single entity called Sun City as the business has grown over the years. Currently a central call centre system handles all holiday room and event bookings using an in-house computer-based booking application that is now several years old. Specialist analysts have indicated that the system needs to be enhanced so that customers can book holiday rooms and events directly over the internet from their homes, offices, etc., with the benefit of potentially increasing bookings from customers across the globe. The current IT system was built some time ago by an external software development company, and Sun City presently only employs two software developers who maintain the existing system and implement relatively minor enhancements. Sun City management believes it lacks sufficient in-house resources to build the new internet-booking functionality, especially since they regard the required extension as an urgent business need. Management therefore intends to contract an external company to design and build the system, and wants to stay closely involved throughout development to make sure the new system meets their needs, since they are not sure exactly what the new system should look like. Management plans to invest R450 000 in the project. As a third-level software project management student, you are working (or doing an internship) at the external IT company that will be contracted to carry out this project. Identifying and describing a project product is important because it helps ensure that all activities related to the product are defined and accounted for. Given this, state another term that is used to refer to a 'project product'.Show the full questionShow less
Question 1.2b · Requirements and project products · 4 marks
Sun City is a South African holiday resort that specialises in events and hotel accommodation. The present company comprises six or more separate buildings that have come to operate as a single entity called Sun City as the business has grown over the years. Currently a central call centre system handles all holiday room and event bookings using an in-house computer-based booking application that is now several years old. Specialist analysts have indicated that the system needs to be enhanced so that customers can book holiday rooms and events directly over the internet from their homes, offices, etc., with the benefit of potentially increasing bookings from customers across the globe. The current IT system was built some time ago by an external software development company, and Sun City presently only employs two software developers who maintain the existing system and implement relatively minor enhancements. Sun City management believes it lacks sufficient in-house resources to build the new internet-booking functionality, especially since they regard the required extension as an urgent business need. Management therefore intends to contract an external company to design and build the system, and wants to stay closely involved throughout development to make sure the new system meets their needs, since they are not sure exactly what the new system should look like. Management plans to invest R450 000 in the project. As a third-level software project management student, you are working (or doing an internship) at the external IT company that will be contracted to carry out this project. Still considering why identifying and describing a project product matters for ensuring that all related activities are defined and accounted for, identify and describe two project products that would apply to the Sun City electronic booking project.Show the full questionShow less
Question 1.2c · Requirements and project products · 2 marks
Sun City is a South African holiday resort that specialises in events and hotel accommodation. The present company comprises six or more separate buildings that have come to operate as a single entity called Sun City as the business has grown over the years. Currently a central call centre system handles all holiday room and event bookings using an in-house computer-based booking application that is now several years old. Specialist analysts have indicated that the system needs to be enhanced so that customers can book holiday rooms and events directly over the internet from their homes, offices, etc., with the benefit of potentially increasing bookings from customers across the globe. The current IT system was built some time ago by an external software development company, and Sun City presently only employs two software developers who maintain the existing system and implement relatively minor enhancements. Sun City management believes it lacks sufficient in-house resources to build the new internet-booking functionality, especially since they regard the required extension as an urgent business need. Management therefore intends to contract an external company to design and build the system, and wants to stay closely involved throughout development to make sure the new system meets their needs, since they are not sure exactly what the new system should look like. Management plans to invest R450 000 in the project. As a third-level software project management student, you are working (or doing an internship) at the external IT company that will be contracted to carry out this project. Continuing on project products for the Sun City project, explain what is meant by the term 'intermediate product'.Show the full questionShow less
Question 1.2d · Requirements and project products · 3 marks
Sun City is a South African holiday resort that specialises in events and hotel accommodation. The present company comprises six or more separate buildings that have come to operate as a single entity called Sun City as the business has grown over the years. Currently a central call centre system handles all holiday room and event bookings using an in-house computer-based booking application that is now several years old. Specialist analysts have indicated that the system needs to be enhanced so that customers can book holiday rooms and events directly over the internet from their homes, offices, etc., with the benefit of potentially increasing bookings from customers across the globe. The current IT system was built some time ago by an external software development company, and Sun City presently only employs two software developers who maintain the existing system and implement relatively minor enhancements. Sun City management believes it lacks sufficient in-house resources to build the new internet-booking functionality, especially since they regard the required extension as an urgent business need. Management therefore intends to contract an external company to design and build the system, and wants to stay closely involved throughout development to make sure the new system meets their needs, since they are not sure exactly what the new system should look like. Management plans to invest R450 000 in the project. As a third-level software project management student, you are working (or doing an internship) at the external IT company that will be contracted to carry out this project. Based on your understanding of intermediate products, identify three possible intermediate products that could arise in the Sun City electronic booking project.Show the full questionShow less

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