MNB1601 Oct/Nov 2014 exam paper — questions

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  1. Question 1 · Design of products and services · 1 mark

    Case study 7, 'Air traffic operations excellence', describes how the revamped and extended terminal building at OR Tambo International Airport, valued at R2.2 billion, has realised the vision of a truly international airport; the new, multi-level terminal links the original domestic and international terminals and thereby improves passenger experience and orientation. During the design of the processes to be used at the new OR Tambo building, passenger needs were placed at the forefront of the decision-making process. During which process would process design be integrated with the design of products and services?Show the full question

  2. Question 2 · Process types and layout · 1 mark

    Referring again to the case study 7 extract on the R2.2 billion revamped OR Tambo International Airport terminal building (which links the original domestic and international terminals and improves passenger experience and orientation), select the correct completion of the following statement: OR Tambo International Airport delivers a mass service because there ____.Show the full question

  3. Question 3 · Quality, failure and maintenance · 1 mark

    Tracey works for an American clothing label that has recently launched its operations in South Africa. To ensure that its product maintains the favourable brand image it has built abroad, the company has developed a quality system for its South African operations, based on the concept of Total Quality Management (TQM). According to Oakland's TQM model, which one of the following would be a management component that would determine the success of the TQM system?Show the full question

  4. Question 4 · Quality, failure and maintenance · 1 mark

    During the quality planning and control process, setting specific quality standards against which the achievement of the quality characteristics can be measured will occur during ____.Show the full question

  5. Question 5 · Process types and layout · 1 mark

    T&C (Pty) Ltd is a company that manufactures chairs and tables in large quantities: over 500 tables and 1000 chairs are produced in a day. The manufacturing process starts with the raw wood and ends with the final varnished product. This type of process will have a ____ layout.Show the full question

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