MNB1601 May/Jun 2015 exam paper — questions

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  1. Question 1 · Process types and layout · 1 mark

    Consider the following four items and decide which one would most likely be produced through a jobbing process: (1) a bridge, (2) Nissan Tiida cars, (3) petrol, or (4) wedding invitations. Choose the option that best fits a jobbing process situation.Show the full question

  2. Question 2 · Operations objectives and performance · 1 mark

    Read the extract taken from case study 11, 'South Africa's global businesses – an untold story': Steinhoff's logistics revenue comes from Africa through Unitrans Freight, which provides specialised distribution and warehousing to the mining, manufacturing, industrial and allied sectors of the southern African economy (note that the Unitrans Group itself was sold to South Africa's JD Group in 2011). Steinhoff also operates Unitrans Fuel and Chemical, a specialised transportation and fuel logistics service to the petrochemical and gas industries of South Africa. Given that Unitrans Fuel and Chemical services these industries in Southern Africa, identify which positive result it would achieve if it were able to deliver fuel wherever it is needed quickly.Show the full question

  3. Question 3 · Operations objectives and performance · 1 mark

    Using the same extract from case study 11 on Steinhoff described above, note that Steinhoff's competitive advantage stems from locating its factories in low-cost countries such as Poland. By operating cost-effectively in this way, determine which one positive result Steinhoff will achieve.Show the full question

  4. Question 4 · Quality, failure and maintenance · 1 mark

    Q Couriers delivers hundreds of packages daily, and quality is central to its service delivery to clients. To carry out proper quality planning and control, Q Couriers must define quality characteristics that relate directly to the design specifications of its courier service. Identify which one of the following is such a quality characteristic.Show the full question

  5. Question 5 · Operations objectives and performance · 1 mark

    When the current performance of the operations function is measured against the theoretical maximum achievable performance standard, identify which type of performance standard is being applied.Show the full question

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