MNB1601 May/Jun 2018 exam paper — questions

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  1. Question 1 · The transformation model · 1 mark

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. Based on the air traffic operations excellence case, the new multi-level terminal links the original domestic and international terminals, thereby improving passenger experience and orientation. In terms of the transformation model, the multi-level terminal represents a blank space followed by another blank space describing what it does. Select the correct pair of words to complete: 'the multi-level terminal represents ___ which ___'.Show the full question

  2. Question 2 · The transformation model · 1 mark

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. Airports and airlines are regarded mainly as service providers. Identify which one of the following is a characteristic of a service produced by such a service provider.Show the full question

  3. Question 3 · The transformation model · 1 mark

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. According to the transformation model, passengers are regarded as customers/clients, and customers represent inputs seen as resources to be transformed during the transformation process. Determine which one of the following would also constitute an input to be transformed during this transformation process.Show the full question

  4. Question 4 · Operations objectives and performance · 1 mark

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. During construction of the new multi-level terminal, it was essential that the project be completed error-free. Providing error-free services that are ready and suitable for consumption by customers gives the business a quality advantage. Identify which operations-management performance objective/guideline this describes.Show the full question

  5. Question 5 · Operations objectives and performance · 1 mark

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. The new multi-level terminal links the original domestic and international terminals, improving passenger experience and orientation. By implication, the new terminal would also be able to service more passengers, more efficiently. Determine which characteristic of output this describes.Show the full question

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