MNB1601 Oct/Nov 2018 exam paper — questions

Every question, by topic

1. Question 1 · Operations objectives and performance · 1 mark

   Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. Operations improvement is a common practical principle in the aviation industry. Once managers have determined the extent to which the present operations process satisfies the set objectives, the overall performance of the process should be evaluated. If OR Tambo International uses benchmarking to measure its performance against that of the New York airspace, which type of performance standard is it using to measure its performance?Show the full questionShow less

2. Question 2 · Quality, failure and maintenance · 1 mark

   Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. Once the performance of OR Tambo's present operations process has been measured and compared with the desired performance standard, what should the next step be?Show the full questionShow less

3. Question 3 · Quality, failure and maintenance · 1 mark

   Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. The basic science of preventing processes (any technology) from becoming worse is the common language used at airport operations. When major changes in respect of process technology have to be made, which improvement approach should be used?Show the full questionShow less

4. Question 4 · Quality, failure and maintenance · 1 mark

   Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. No operations process is ever completely perfect, and the chance of failures or breakdowns occurring remains regardless of how well operations are managed. During April 2018, OR Tambo's luggage conveyor belt system in Terminal B broke down, causing passengers to arrive at their destinations without their baggage. Several domestic flights were affected and a massive backlog developed. What type of failure has occurred at OR Tambo in this scenario?Show the full questionShow less

5. Question 5 · Quality, failure and maintenance · 1 mark

   Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. Failure prevention and recovery are crucial elements of the operations processes used in the aviation industry. If flight engineers use a cause-effect diagram to determine the effect of wind speed on the stability of an aircraft's wings, what type of activity are they conducting?Show the full questionShow less