MNB1601 May/Jun 2019 exam paper — questions

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  1. Question 1 · Quality, failure and maintenance · 1 mark

    This question refers to an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which states that the importance of production and operations management (POM) and the operations system becomes clear when a passenger's life depends on it, that no airline passenger would want to know that some airlines, airports or aircraft are better or worse than others, and that there should be only one standard of excellence, especially once a plane is airborne. Given that excellence and quality are clearly vital in the airline industry, identify the term used to describe the difference between expected quality and perceived quality: the quality ______.Show the full question

  2. Question 2 · Quality, failure and maintenance · 1 mark

    Continuing from the airline extract, achieving a standard of excellence requires an airline to engage in quality planning and control. Select the option that best describes the aim of quality planning and control.Show the full question

  3. Question 3 · Quality, failure and maintenance · 1 mark

    Quality planning and control is especially critical in air traffic operations because customers' lives depend on it. Identify which of the following options represents the second step in the quality planning and control process.Show the full question

  4. Question 4 · Quality, failure and maintenance · 1 mark

    During the quality planning and control process, organisations such as OR Tambo International set quality characteristics that relate directly to the design specifications. Choose which one of the following options is an example of such a quality characteristic.Show the full question

  5. Question 5 · Quality, failure and maintenance · 1 mark

    Total Quality Management (TQM) is an approach to quality that requires the entire business to take responsibility for quality. Oakland's TQM model lists various factors that must be considered when implementing TQM. Indicate what the four Ps in this model refer to: the ______ components of the model.Show the full question

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