MNG3701 Oct/Nov 2023 exam paper — questions

Every question, by topic

1. Question 1.1 · Levels of strategy · 12 marks

   These questions relate to the African Bank case study provided in the paper. Distinguish between four levels of strategy found in business organisations, relating your discussion specifically to the decision-making roles of managers at each level. For each level of strategy, name the manager responsible for making the decision and give an example of a decision that manager might have to make, with all examples drawn from African Bank. Present your answer in a table with three columns: the level of strategy, the manager who makes the decision, and an example of a decision.Show the full questionShow less

2. Question 1.2 · Levels of strategy · 3 marks

   These questions relate to the African Bank case study provided in the paper. Identify one stakeholder mentioned in the African Bank case study and explain how African Bank creates value for this particular stakeholder.Show the full questionShow less

3. Question 2.1 · Vision, mission and strategic goals · 3 marks

   These questions relate to African Bank, drawing on the case study material and the five sustainability levers described (customer satisfaction, social responsibility, financial resilience, inclusivity and environmental protection). Assess African Bank's mission statement and determine whether it satisfies the criteria of a good mission statement. (Hint: structure your evaluation using a table with the headings components, yes/no, and excerpts.)Show the full questionShow less

4. Question 2.2 · Vision, mission and strategic goals · 2 marks

   These questions relate to African Bank, drawing on the case study material and the five sustainability levers described (customer satisfaction, social responsibility, financial resilience, inclusivity and environmental protection). Provide an evaluation of African Bank's vision statement.Show the full questionShow less

5. Question 2.3a · Vision, mission and strategic goals · 3 marks

   These questions relate to African Bank, drawing on the case study material and the five sustainability levers described (customer satisfaction, social responsibility, financial resilience, inclusivity and environmental protection). Given that in the next financial year African Bank will continue to monitor and report on its performance and progress against its strategic goals, formulate a SMART goal for African Bank.Show the full questionShow less