How often Operations management is asked

Where it was asked

What costs marks here

The questions

1. Oct/Nov 2019, Q11 mark · multiple choice

   These questions belong to the Operations Management section of the paper, which is based on an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition). The extract explains that airline operations planning and control focus on the inputs-process-output elements of the value chain, and that without careful management of this value chain the airline operation will not reach its objectives. Questions 1 to 8 are answered with reference to this extract. Each question in this section counts one mark, and the entire set (Questions 1 to 14) is a series of multiple-choice questions. South African Airways (SAA) strives for low variability in respect of the times of its scheduled departures to various destinations. Lower variability is the positive result of doing things blank. Choose the correct option to complete the sentence.

2. Oct/Nov 2019, Q21 mark · multiple choice

   These questions belong to the Operations Management section of the paper, which is based on an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition). The extract explains that airline operations planning and control focus on the inputs-process-output elements of the value chain, and that without careful management of this value chain the airline operation will not reach its objectives. Questions 1 to 8 are answered with reference to this extract. Each question in this section counts one mark, and the entire set (Questions 1 to 14) is a series of multiple-choice questions. The inputs-process-output elements of the value chain are also known as the blank. Choose the correct option to complete the sentence.

3. Oct/Nov 2019, Q31 mark · multiple choice

   These questions belong to the Operations Management section of the paper, which is based on an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition). The extract explains that airline operations planning and control focus on the inputs-process-output elements of the value chain, and that without careful management of this value chain the airline operation will not reach its objectives. Questions 1 to 8 are answered with reference to this extract. Each question in this section counts one mark, and the entire set (Questions 1 to 14) is a series of multiple-choice questions. Identify which one of the following represents an input for an airline that makes transformation possible.

4. Oct/Nov 2019, Q41 mark · multiple choice

   These questions belong to the Operations Management section of the paper, which is based on an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition). The extract explains that airline operations planning and control focus on the inputs-process-output elements of the value chain, and that without careful management of this value chain the airline operation will not reach its objectives. Questions 1 to 8 are answered with reference to this extract. Each question in this section counts one mark, and the entire set (Questions 1 to 14) is a series of multiple-choice questions. Identify which one of the following represents an input for an airline that is itself transformed.

5. Oct/Nov 2019, Q51 mark · multiple choice

   These questions belong to the Operations Management section of the paper, which is based on an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition). The extract explains that airline operations planning and control focus on the inputs-process-output elements of the value chain, and that without careful management of this value chain the airline operation will not reach its objectives. Questions 1 to 8 are answered with reference to this extract. Each question in this section counts one mark, and the entire set (Questions 1 to 14) is a series of multiple-choice questions. Identify which one of the following represents an output for an airline.

6. Oct/Nov 2019, Q61 mark · multiple choice

   These questions belong to the Operations Management section of the paper, which is based on an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition). The extract explains that airline operations planning and control focus on the inputs-process-output elements of the value chain, and that without careful management of this value chain the airline operation will not reach its objectives. Questions 1 to 8 are answered with reference to this extract. Each question in this section counts one mark, and the entire set (Questions 1 to 14) is a series of multiple-choice questions. Identify which one of the following represents the transformation process of an airline.

7. Oct/Nov 2019, Q71 mark · multiple choice

   These questions belong to the Operations Management section of the paper, which is based on an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition). The extract explains that airline operations planning and control focus on the inputs-process-output elements of the value chain, and that without careful management of this value chain the airline operation will not reach its objectives. Questions 1 to 8 are answered with reference to this extract. Each question in this section counts one mark, and the entire set (Questions 1 to 14) is a series of multiple-choice questions. Airports such as OR Tambo International must be able to deal with a short waiting tolerance, since passengers experience most value-adding activities first-hand. Passengers should be able to collect their baggage from terminals within a reasonable time period. This describes the blank of output. Choose the correct option to complete the sentence.

8. Oct/Nov 2019, Q81 mark · multiple choice

   These questions belong to the Operations Management section of the paper, which is based on an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition). The extract explains that airline operations planning and control focus on the inputs-process-output elements of the value chain, and that without careful management of this value chain the airline operation will not reach its objectives. Questions 1 to 8 are answered with reference to this extract. Each question in this section counts one mark, and the entire set (Questions 1 to 14) is a series of multiple-choice questions. Identify which one of the following is a characteristic of a service produced by a service provider such as OR Tambo International.

9. Oct/Nov 2019, Q91 mark · multiple choice

   These questions belong to the Operations Management section of the paper, which is based on an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition). The extract explains that airline operations planning and control focus on the inputs-process-output elements of the value chain, and that without careful management of this value chain the airline operation will not reach its objectives. Questions 1 to 8 are answered with reference to this extract. Each question in this section counts one mark, and the entire set (Questions 1 to 14) is a series of multiple-choice questions. In 2018 the South African National Roads Agency awarded a R1.65 billion tender for the building of the Msikaba Bridge. The bridge will span 580 metres, making it the second longest span crossing on the African continent, and construction is expected to take 33 months. Identify which operations process will be used for building the Msikaba Bridge.

10. Oct/Nov 2019, Q101 mark · multiple choice

    These questions belong to the Operations Management section of the paper, which is based on an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition). The extract explains that airline operations planning and control focus on the inputs-process-output elements of the value chain, and that without careful management of this value chain the airline operation will not reach its objectives. Questions 1 to 8 are answered with reference to this extract. Each question in this section counts one mark, and the entire set (Questions 1 to 14) is a series of multiple-choice questions. First National Bank (FNB) is one of South Africa's 'big four' banks and is known as South Africa's best digital bank. FNB can be classified as a blank. Choose the correct option to complete the sentence.

11. Oct/Nov 2019, Q111 mark · multiple choice

    These questions belong to the Operations Management section of the paper, which is based on an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition). The extract explains that airline operations planning and control focus on the inputs-process-output elements of the value chain, and that without careful management of this value chain the airline operation will not reach its objectives. Questions 1 to 8 are answered with reference to this extract. Each question in this section counts one mark, and the entire set (Questions 1 to 14) is a series of multiple-choice questions. The trailers designed and produced by the well-known South African brand Venter have led to Venter becoming the market leader, despite the entry of other manufacturers into the market. This is known as the blank of good design. Choose the correct option to complete the sentence.

12. Oct/Nov 2019, Q121 mark · multiple choice

    These questions belong to the Operations Management section of the paper, which is based on an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition). The extract explains that airline operations planning and control focus on the inputs-process-output elements of the value chain, and that without careful management of this value chain the airline operation will not reach its objectives. Questions 1 to 8 are answered with reference to this extract. Each question in this section counts one mark, and the entire set (Questions 1 to 14) is a series of multiple-choice questions. Owing to their high popularity, hotels charge tourists high rates during the holiday season, but during off-season periods they offer much lower rates in the hope of attracting guests to fill up their capacity. Identify what type of capacity plan is being used here to accommodate variations in demand.

13. Oct/Nov 2019, Q131 mark · multiple choice

    These questions belong to the Operations Management section of the paper, which is based on an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition). The extract explains that airline operations planning and control focus on the inputs-process-output elements of the value chain, and that without careful management of this value chain the airline operation will not reach its objectives. Questions 1 to 8 are answered with reference to this extract. Each question in this section counts one mark, and the entire set (Questions 1 to 14) is a series of multiple-choice questions. During the design of products and services, identify at which stage you would specify the composition of the components as well as identify the necessary processes.

14. Oct/Nov 2019, Q141 mark · multiple choice

    These questions belong to the Operations Management section of the paper, which is based on an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition). The extract explains that airline operations planning and control focus on the inputs-process-output elements of the value chain, and that without careful management of this value chain the airline operation will not reach its objectives. Questions 1 to 8 are answered with reference to this extract. Each question in this section counts one mark, and the entire set (Questions 1 to 14) is a series of multiple-choice questions. Mona owns a small boutique store that specialises in organic clothes. She is currently busy setting performance standards for 2020 and has incorporated several industry benchmarks into her own performance standards. Identify which type of performance standard Mona is using.

15. May/Jun 2019, Q11 mark · multiple choice

    This question refers to an extract from 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which states that the importance of production and operations management (POM) and the operations system becomes clear when a passenger's life depends on it, that no airline passenger would want to know that some airlines, airports or aircraft are better or worse than others, and that there should be only one standard of excellence, especially once a plane is airborne. Given that excellence and quality are clearly vital in the airline industry, identify the term used to describe the difference between expected quality and perceived quality: the quality ______.

16. May/Jun 2019, Q21 mark · multiple choice

    Continuing from the airline extract, achieving a standard of excellence requires an airline to engage in quality planning and control. Select the option that best describes the aim of quality planning and control.

17. May/Jun 2019, Q31 mark · multiple choice

    Quality planning and control is especially critical in air traffic operations because customers' lives depend on it. Identify which of the following options represents the second step in the quality planning and control process.

18. May/Jun 2019, Q41 mark · multiple choice

    During the quality planning and control process, organisations such as OR Tambo International set quality characteristics that relate directly to the design specifications. Choose which one of the following options is an example of such a quality characteristic.

19. May/Jun 2019, Q51 mark · multiple choice

    Total Quality Management (TQM) is an approach to quality that requires the entire business to take responsibility for quality. Oakland's TQM model lists various factors that must be considered when implementing TQM. Indicate what the four Ps in this model refer to: the ______ components of the model.

20. May/Jun 2019, Q61 mark · multiple choice

    Cathleen is the operations manager at Easy Shelves, a company that manufactures custom-made shelves. Easy Shelves has secured a large contract with Doll Shoes, requiring it to manufacture and install new shelves in all of Doll Shoes' stores nationwide. Cathleen is busy planning the operation and supporting processes needed for the realisation of the shelves that must be installed. Determine which section of the ISO 9000 series would be most helpful to Cathleen.

21. May/Jun 2019, Q71 mark · multiple choice

    Ntombi runs a non-profit organisation that provides essential veterinary services to impoverished communities. Although she has tried to reduce instances of suppliers failing to deliver the medical equipment needed for procedures (which causes delays in operations and in treating animals), she recognises that stock-out situations could still occur. Identify which of the following should be implemented to minimise the detrimental effect on the community when this happens.

22. May/Jun 2019, Q81 mark · multiple choice

    Ntombi has been given a veterinary ward by a local businessman. The ward is equipped with a wide variety of equipment, including a state-of-the-art kennel that uses a computerised locking system to secure animals in their cages overnight. Paul, one of the volunteers, accidentally unlocks (instead of locking) the cages because he has not received training on the new system, resulting in all the animals escaping during the night. Determine which type of failure has occurred in this situation.

23. May/Jun 2019, Q91 mark · multiple choice

    Improving the operational process of a business is regarded as a further, and probably even more important, activity of the operations manager. Identify which of the following options is a prerequisite for any improvement to take place.

24. May/Jun 2019, Q101 mark · multiple choice

    Fufu is responsible for capacity planning and control at Blu Active, a company that designs and produces sportswear for children. She prefers to evaluate the effect of different capacity plans by using graphs. Identify which technique Fufu uses during capacity planning and control at Blu Active.

25. May/Jun 2019, Q111 mark · multiple choice

    Identify the correct operational process used by BMW, a motor vehicle manufacturer.

26. May/Jun 2019, Q121 mark · multiple choice

    The different processes required to manufacture the new Toyota Prius are arranged in consecutive order, and the layout is adapted specifically to the Prius. Identify what this arrangement is known as: the ______ layout.

27. May/Jun 2019, Q131 mark · multiple choice

    The operations-management function of any organisation should be able to adapt or change activities if unforeseen circumstances make this necessary. Identify which operations-management performance objective/guideline this ability refers to: ______.

28. May/Jun 2019, Q141 mark · multiple choice

    The steel, glass and plastic used by a motor manufacturer are examples of which one of the following types of inputs in the transformation model?

29. Oct/Nov 2018, Q11 mark · multiple choice

    Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. Operations improvement is a common practical principle in the aviation industry. Once managers have determined the extent to which the present operations process satisfies the set objectives, the overall performance of the process should be evaluated. If OR Tambo International uses benchmarking to measure its performance against that of the New York airspace, which type of performance standard is it using to measure its performance?

30. Oct/Nov 2018, Q21 mark · multiple choice

    Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. Once the performance of OR Tambo's present operations process has been measured and compared with the desired performance standard, what should the next step be?

31. Oct/Nov 2018, Q31 mark · multiple choice

    Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. The basic science of preventing processes (any technology) from becoming worse is the common language used at airport operations. When major changes in respect of process technology have to be made, which improvement approach should be used?

32. Oct/Nov 2018, Q41 mark · multiple choice

    Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. No operations process is ever completely perfect, and the chance of failures or breakdowns occurring remains regardless of how well operations are managed. During April 2018, OR Tambo's luggage conveyor belt system in Terminal B broke down, causing passengers to arrive at their destinations without their baggage. Several domestic flights were affected and a massive backlog developed. What type of failure has occurred at OR Tambo in this scenario?

33. Oct/Nov 2018, Q51 mark · multiple choice

    Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. Failure prevention and recovery are crucial elements of the operations processes used in the aviation industry. If flight engineers use a cause-effect diagram to determine the effect of wind speed on the stability of an aircraft's wings, what type of activity are they conducting?

34. Oct/Nov 2018, Q61 mark · multiple choice

    Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. The way in which Total Quality Management (TQM) is implemented in a business determines how successful the application will be. If OR Tambo International decides to implement Oakland's TQM model at the airport, which one of the following factors should it take into account?

35. Oct/Nov 2018, Q71 mark · multiple choice

    Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. Ntombi runs a non-profit organisation that provides vital veterinary services to impoverished communities. PetPro, a large veterinary pharmaceutical company, is one of her largest funders and provides her with nearly all the medicine she requires. Although their contributions are cost-free, PetPro insists on good value for their contribution. The insistence on good value refers to which operations-management guideline?

36. Oct/Nov 2018, Q81 mark · multiple choice

    Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. Ntombi has been given a veterinary ward by a local businessman. She plans to use the ward for operations, to keep animals there overnight, and as a storage facility for her equipment. The veterinary ward should be described as an [blank], [blank]. Which pair of terms correctly completes this statement?

37. Oct/Nov 2018, Q91 mark · multiple choice

    Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. Different operations have different characteristics, and processes may differ fundamentally in four ways, known as the four Vs. Given that a lower production cost per unit is possible when fixed costs are spread over a larger number of units, which one of the four Vs will influence the cost of making a product or delivering a service?

38. Oct/Nov 2018, Q101 mark · multiple choice

    Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. A jeweller is an example of which type of system?

39. Oct/Nov 2018, Q111 mark · multiple choice

    Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. During which stage in the design of products and services will provision of the product and/or service be made less expensive and easier?

40. Oct/Nov 2018, Q121 mark · multiple choice

    Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. Which technique, based on the availability of actual demand data over preceding periods, is used to forecast the demand for the following period? Fill in the missing term.

41. Oct/Nov 2018, Q131 mark · multiple choice

    Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. Vodacom Group Limited is a South African mobile communications company that provides voice, messaging, data and converged services to over 55 million customers. Vodacom delivers a mass service because there [blank]. Which option correctly completes this statement?

42. Oct/Nov 2018, Q141 mark · multiple choice

    Questions 1 to 6 are based on an extract titled 'Operations management: Air traffic operations excellence' (Business Cases, 2nd edition), which explains that complacency is the single biggest threat to any airport operation. Nobody should take things for granted, and the concept of operations improvement is a common practical principle. The basic science of preventing processes and technology from becoming worse, failure prevention and recovery, total quality management (TQM), and making processes better are described as the common language used at airport operations such as the New York airspace. Each of the 14 questions in this section counts one mark. [Blank] involve a package of products and services, for example the tangible physical object such as a car (if a product is involved) or the intangible object such as a visit to the theatre (if a service is involved). Which term correctly completes this statement?

43. May/Jun 2018, Q11 mark · multiple choice

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. Based on the air traffic operations excellence case, the new multi-level terminal links the original domestic and international terminals, thereby improving passenger experience and orientation. In terms of the transformation model, the multi-level terminal represents a blank space followed by another blank space describing what it does. Select the correct pair of words to complete: 'the multi-level terminal represents ___ which ___'.

44. May/Jun 2018, Q21 mark · multiple choice

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. Airports and airlines are regarded mainly as service providers. Identify which one of the following is a characteristic of a service produced by such a service provider.

45. May/Jun 2018, Q31 mark · multiple choice

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. According to the transformation model, passengers are regarded as customers/clients, and customers represent inputs seen as resources to be transformed during the transformation process. Determine which one of the following would also constitute an input to be transformed during this transformation process.

46. May/Jun 2018, Q41 mark · multiple choice

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. During construction of the new multi-level terminal, it was essential that the project be completed error-free. Providing error-free services that are ready and suitable for consumption by customers gives the business a quality advantage. Identify which operations-management performance objective/guideline this describes.

47. May/Jun 2018, Q51 mark · multiple choice

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. The new multi-level terminal links the original domestic and international terminals, improving passenger experience and orientation. By implication, the new terminal would also be able to service more passengers, more efficiently. Determine which characteristic of output this describes.

48. May/Jun 2018, Q61 mark · multiple choice

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. The revamp and extension of the new terminal building would be classified as a project process. Identify which of the following correctly completes the statement: 'it represents an operational process ___'.

49. May/Jun 2018, Q71 mark · multiple choice

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. All products and services consist of three interdependent components: a concept, a package and a process. Determine which of the following correctly describes the 'concept' component.

50. May/Jun 2018, Q81 mark · multiple choice

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. Arrange the following three steps for the layout and flow of a manufacturing/service provision facility into their correct order: (a) selecting the basic layout type, (b) detail design of the layout, (c) selecting the process type. Choose the option showing the correct sequence.

51. May/Jun 2018, Q91 mark · multiple choice

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. During the design of products and services, determine at what point the final design and specifications of the product or service will be compiled.

52. May/Jun 2018, Q101 mark · multiple choice

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. The different processes required to manufacture the new Toyota Prius are arranged in consecutive order, with the layout adapted specifically to the Prius. Identify which layout type this describes.

53. May/Jun 2018, Q111 mark · multiple choice

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. Reconciling the supply of products or services with the demand for them occurs in terms of three dimensions: volume, timing and a third dimension. Identify the missing third dimension.

54. May/Jun 2018, Q121 mark · multiple choice

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. Rachel works for a domestic cleaning agency called Busy Bee's Cleaning. She needs to determine the maximum level of value-added activity that their cleaners can achieve under normal operating circumstances in a day. Identify which aspect of the operations process Rachel is determining.

55. May/Jun 2018, Q131 mark · multiple choice

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. Rachel, from Busy Bee's Cleaning, realises that just before the holiday season, demand for their cleaning services picks up. To capitalise on this increase in demand, she arranges for more part-time cleaners during these high-peak seasons. Identify which type of capacity plan Rachel is using.

56. May/Jun 2018, Q141 mark · multiple choice

    Questions 1 to 9 are based on an extract from the business case 'Operations management: Air traffic operations excellence'. The extract states that a revamp and extension of a new terminal building, worth R2.2 billion, is a significant milestone realising the vision of a truly international airport. The new, multi-level terminal links the original domestic and international terminals and therefore improves passenger experience and orientation. Quality planning and control can be divided into six steps. Identify which one of the following options represents the second step in this process.

57. May/Jun 2015, Q11 mark · multiple choice

    Consider the following four items and decide which one would most likely be produced through a jobbing process: (1) a bridge, (2) Nissan Tiida cars, (3) petrol, or (4) wedding invitations. Choose the option that best fits a jobbing process situation.

58. May/Jun 2015, Q21 mark · multiple choice

    Read the extract taken from case study 11, 'South Africa's global businesses – an untold story': Steinhoff's logistics revenue comes from Africa through Unitrans Freight, which provides specialised distribution and warehousing to the mining, manufacturing, industrial and allied sectors of the southern African economy (note that the Unitrans Group itself was sold to South Africa's JD Group in 2011). Steinhoff also operates Unitrans Fuel and Chemical, a specialised transportation and fuel logistics service to the petrochemical and gas industries of South Africa. Given that Unitrans Fuel and Chemical services these industries in Southern Africa, identify which positive result it would achieve if it were able to deliver fuel wherever it is needed quickly.

59. May/Jun 2015, Q31 mark · multiple choice

    Using the same extract from case study 11 on Steinhoff described above, note that Steinhoff's competitive advantage stems from locating its factories in low-cost countries such as Poland. By operating cost-effectively in this way, determine which one positive result Steinhoff will achieve.

60. May/Jun 2015, Q41 mark · multiple choice

    Q Couriers delivers hundreds of packages daily, and quality is central to its service delivery to clients. To carry out proper quality planning and control, Q Couriers must define quality characteristics that relate directly to the design specifications of its courier service. Identify which one of the following is such a quality characteristic.

61. May/Jun 2015, Q51 mark · multiple choice

    When the current performance of the operations function is measured against the theoretical maximum achievable performance standard, identify which type of performance standard is being applied.

62. May/Jun 2015, Q61 mark · multiple choice

    Swatch watches are sold through retail stores such as Edgars. Identify the correct classification for these retail stores.

63. May/Jun 2015, Q71 mark · multiple choice

    Tebogo owns his own shoe label, Kiatu. His transformation process requires several inputs so that he can deliver an output. Identify which one of the following would NOT count as an input for Tebogo's Kiatu shoe label: leather material forming the shoe's upper part, Tebogo's loyal and trusted customers, the skilled workers Tebogo has appointed to produce the shoes, or Tebogo's operations design that he will use at his plant.

64. May/Jun 2015, Q81 mark · multiple choice

    Casper is a medical doctor practising in the Northern suburbs of Durban. He examines only one patient at a time in his consultation room while the other patients wait in the waiting room. Identify which operations management concept this scenario illustrates regarding tasks.

65. May/Jun 2015, Q91 mark · multiple choice

    Identify which one of the following scenarios is an example of a Kaizen improvement: Volkswagen continuously making small changes to its production process, Renault comparing its performance standards to those of Fiat, Hyundai making large-scale changes to its operations process, or Toyota comparing its 2012 performance to previous performance figures.

66. May/Jun 2015, Q101 mark · multiple choice

    An Airbus A320 jet carrying 200 passengers experienced an emergency in which the pilot fought to prevent a crash because the aircraft would not turn left no matter what the pilot tried. After a high-speed emergency landing, it was discovered that engineers had failed to reactivate four of the five spoilers on the right wing. Identify what type of failure occurred in this situation.

67. May/Jun 2015, Q111 mark · multiple choice

    Luzy is the new operational manager for iFlex International, a company supplying surgical elastic bands to hospitals in Gauteng. Because the bands have a limited shelf life, Luzy must plan iFlex's stock levels very carefully, and she uses the moving-average demand-forecasting technique. Her 2015 figures are as follows: January 2015 actual demand was 510; February 2015 actual demand was 560; March 2015 actual demand was 550; April 2015 actual demand was 570 with a forecast demand of 540; May 2015 actual demand was 610 with a forecast demand of 560; and June 2015 had no actual demand recorded yet, with a forecast demand of 580. Using this data, calculate what the three-month moving average would be for May 2015.

68. May/Jun 2015, Q121 mark · multiple choice

    During registration periods, Unisa often employs additional contract workers to help permanent staff members cope with high student enquiry volumes. Once registration is complete, these contract workers are either rotated to other functional areas or their contracts expire. Identify which type of capacity plan is used to accommodate such variations in demand.

69. May/Jun 2015, Q131 mark · multiple choice

    Empire Cars (Pty) Ltd manufactures a line of affordable motor vehicles. Its most popular model, the Van OLZ, runs on one of the busiest assembly lines in the plant, producing 500 motor vehicles a week. Identify which type of layout this process would have.

70. May/Jun 2015, Q141 mark · multiple choice

    Identify which of the following represents the last stage in the design of products and services.

71. Oct/Nov 2014, Q11 mark · multiple choice

    Case study 7, 'Air traffic operations excellence', describes how the revamped and extended terminal building at OR Tambo International Airport, valued at R2.2 billion, has realised the vision of a truly international airport; the new, multi-level terminal links the original domestic and international terminals and thereby improves passenger experience and orientation. During the design of the processes to be used at the new OR Tambo building, passenger needs were placed at the forefront of the decision-making process. During which process would process design be integrated with the design of products and services?

72. Oct/Nov 2014, Q21 mark · multiple choice

    Referring again to the case study 7 extract on the R2.2 billion revamped OR Tambo International Airport terminal building (which links the original domestic and international terminals and improves passenger experience and orientation), select the correct completion of the following statement: OR Tambo International Airport delivers a mass service because there ____.

73. Oct/Nov 2014, Q31 mark · multiple choice

    Tracey works for an American clothing label that has recently launched its operations in South Africa. To ensure that its product maintains the favourable brand image it has built abroad, the company has developed a quality system for its South African operations, based on the concept of Total Quality Management (TQM). According to Oakland's TQM model, which one of the following would be a management component that would determine the success of the TQM system?

74. Oct/Nov 2014, Q41 mark · multiple choice

    During the quality planning and control process, setting specific quality standards against which the achievement of the quality characteristics can be measured will occur during ____.

75. Oct/Nov 2014, Q51 mark · multiple choice

    T&C (Pty) Ltd is a company that manufactures chairs and tables in large quantities: over 500 tables and 1000 chairs are produced in a day. The manufacturing process starts with the raw wood and ends with the final varnished product. This type of process will have a ____ layout.

76. Oct/Nov 2014, Q61 mark · multiple choice

    Google has transformed access to information with a magical ability to produce speedy, relevant responses to satisfied clients. To which one of the following operations management performance objectives does this refer?

77. Oct/Nov 2014, Q71 mark · multiple choice

    The ____ is based on the availability of actual demand data over preceding periods.

78. Oct/Nov 2014, Q81 mark · multiple choice

    The prototype is the ____ step in the design of products and services.

79. Oct/Nov 2014, Q91 mark · multiple choice

    If Johnson and Johnson decide to apply a work study technique that entails determining how long it takes a trained and qualified worker to do a specific job at a fixed level of performance, they would be using a ____ technique.

80. Oct/Nov 2014, Q101 mark · multiple choice

    Nandi has an ethnic hair salon in Moreleta Park, Pretoria, where she provides several services including relaxing, braiding and straightening of hair. Her customers are usually ladies from the community, and all her customers are extremely satisfied with her service offering. Nandi uses several products in her salon, including Black Like Me and Sof'nFree. Considering the following four items - (a) Nandi's customers; (b) the Black Like Me and Sof'nFree products Nandi uses in her salon; (c) the relaxing, braiding and straightening of customers' hair; (d) the Black Like Me and Sof'nFree products Nandi sells to her customers - which two of these would you identify as inputs in Nandi's salon?

81. Oct/Nov 2014, Q111 mark · multiple choice

    The ____ of tasks refers to the use of a detailed roster that indicates when a specific task should start and when it should be completed.

82. Oct/Nov 2014, Q121 mark · multiple choice

    A dentist renders a ____ service, where the service which is provided is ____ in nature.

83. Oct/Nov 2014, Q131 mark · multiple choice

    The high number of Toyota vehicles recalled in the last year has had a tremendous effect on the demand for Toyota vehicles worldwide. On which one of the following operational characteristics will this issue have an effect?

84. Oct/Nov 2014, Q141 mark · multiple choice

    The ____ performance standard is used to compare the current performance with the theoretical maximum achievable performance standards.

85. May/Jun 2014, Q11 mark · multiple choice

    Refer to the extract from Case Study 7, 'Air traffic operations excellence', which explains that the importance of production and operations management (POM) and the operations system becomes obvious when a person's life depends on it, since no airline passenger wants to know that some airlines, airports or aircraft are of poor standard while others are good - there should only be one standard of excellence, especially when a plane is airborne. In the airline industry, operations systems are extremely important because passengers' lives depend on them, and operational failures are often catastrophic. Which one of the following is a mechanism used to detect such failures?

86. May/Jun 2014, Q21 mark · multiple choice

    Continuing with the airline case study extract about the importance of operations systems, there are many critical events that determine whether a flight reaches its destination safely. If a specific type of aircraft experiences a problem where the landing gear becomes stuck after take-off, this would be regarded as a certain type of failure. Identify the correct type of failure from the options given.

87. May/Jun 2014, Q31 mark · multiple choice

    Sarah owns a factory that produces fine quality chocolate. Since signing a large contract with Woolworths, the factory's operations have fallen behind and it has been unable to meet the demand created by Woolworths' big orders. Sarah needs to dramatically improve her operations if she is to honour the contract. Match the performance standard she can use to evaluate overall performance (Column A) with the correct description (Column B). Column A lists: a. Historical performance standards; b. Target performance standards; c. Competitors' performance standards; d. Absolute performance standards. Column B lists: i. Sarah's present performance is compared to that of Nestle Chocolates; ii. Sarah's performance is compared to the standards set by Woolworths that serve as a guideline for supplier performance; iii. Sarah compares her present performance to that of the previous year; iv. Sarah compares her current performance to the maximum achievable performance standards set for the chocolate industry; v. Sarah compares her past performance to the maximum achievable performance standards set for the chocolate industry. Select the option that correctly matches each letter in Column A to the corresponding numeral in Column B.

88. May/Jun 2014, Q41 mark · multiple choice

    Identify which type of operations system a jeweller is an example of, by selecting the most appropriate term from the options provided.

89. May/Jun 2014, Q51 mark · multiple choice

    Thabo works for a company that supplies various airlines with blankets that passengers can use during flights to stay warm. The company has designed a new pillow it wishes to introduce to airlines, and Thabo is responsible for developing a prototype of the pillow, which will then be tested by various airlines. Determine which stage in the design of a product this scenario illustrates.

90. May/Jun 2014, Q61 mark · multiple choice

    Determine what type of facility layout would typically be used for the construction site of a stadium built for a mega sports event.

91. May/Jun 2014, Q71 mark · multiple choice

    Select the option that correctly completes the definition: in operations management, capacity is defined as the blank level of value-added activity over a period of time or at a specific time that a process can achieve under a certain type of operating circumstances, as described in each of the four options given.

92. May/Jun 2014, Q81 mark · multiple choice

    Complete the statement: the blank of output refers to how much of the operation's activities the customers or clients experience themselves or are exposed to. Choose the correct term to fill the blank.

93. May/Jun 2014, Q91 mark · multiple choice

    The popular steakhouse Spur has made it their mission to do things right every time a customer decides to dine with them, from taking the customer's dining orders to entertaining the little ones. Determine what this approach will lead to, by selecting the correct completion of the sentence: this approach will lead to blank.

94. May/Jun 2014, Q101 mark · multiple choice

    Owing to high popularity, airlines charge travellers high rates during peak times such as the December holidays, while during off-season periods they often offer much lower rates in the hope of attracting travellers so as to fill up their capacity. Determine what type of capacity plan is used here to accommodate variations in demand.

95. May/Jun 2014, Q111 mark · multiple choice

    The passengers transported by the TGV, France's high-speed passenger train, from one destination to another are part of a specific element in the transformation model. Identify which element of the transformation model these passengers form part of.

96. May/Jun 2014, Q121 mark · multiple choice

    Consider the following statements concerning the basic layout types used in the design of operations processes: a. the fixed position layout is used where the product cannot be shifted on account of its size, shape or location; b. the process layout is used where the different operations are arranged in consecutive order; c. the product layout is used where similar operations are grouped together into sections; d. the cellular layout is used where certain processes are placed in a cell and the particular cell is then arranged according to either a process or a product layout. Determine which of these statements are correct.

97. May/Jun 2014, Q131 mark · multiple choice

    Consider the following characteristics with regard to the service which a private trainer at the local gym renders: a. outputs are not kept in stock; b. there is little customer contact; c. large production facilities are used; d. quality is difficult to measure. Determine which of these characteristics are correct for such a service.

98. May/Jun 2014, Q141 mark · multiple choice

    As the manager of Shoes Ltd, Taylor determines the priority areas of improvement within the company. There are two divergent approaches Taylor can follow. If Taylor decides to make more regular, but smaller, changes to the operations process of Shoes Ltd, determine which type of improvement he is making use of.

99. Oct/Nov 2013, Q11 mark · multiple choice

    This section covers Operations Management. Questions 1 and 2 are based on an extract taken from case study 7 (Business Cases): airline operations planning and control focus on the inputs-process-output elements of the value chain. Without careful management of this value chain, the airline operation will not reach its objectives. The main performance objectives planned for are safety, economy and customer satisfaction, with customer satisfaction regarding on-time schedule performance being critical in this highly competitive industry. The airline industry uses operations management to achieve several of its objectives. When operations are planned and managed properly, the airline's planes will depart on time, creating a 'good value for money' perception among customers. Which one of the advantages of an effective and efficient operation is being described here?

100. Oct/Nov 2013, Q21 mark · multiple choice

     This section covers Operations Management. Questions 1 and 2 are based on an extract taken from case study 7 (Business Cases): airline operations planning and control focus on the inputs-process-output elements of the value chain. Without careful management of this value chain, the airline operation will not reach its objectives. The main performance objectives planned for are safety, economy and customer satisfaction, with customer satisfaction regarding on-time schedule performance being critical in this highly competitive industry. Customers' need for flights to leave on time, as scheduled, refers to which of the following?

101. Oct/Nov 2013, Q31 mark · multiple choice

     This section covers Operations Management. Questions 1 and 2 are based on an extract taken from case study 7 (Business Cases): airline operations planning and control focus on the inputs-process-output elements of the value chain. Without careful management of this value chain, the airline operation will not reach its objectives. The main performance objectives planned for are safety, economy and customer satisfaction, with customer satisfaction regarding on-time schedule performance being critical in this highly competitive industry. A bank such as FNB can be classified as which of the following?

102. Oct/Nov 2013, Q41 mark · multiple choice

     This section covers Operations Management. Questions 1 and 2 are based on an extract taken from case study 7 (Business Cases): airline operations planning and control focus on the inputs-process-output elements of the value chain. Without careful management of this value chain, the airline operation will not reach its objectives. The main performance objectives planned for are safety, economy and customer satisfaction, with customer satisfaction regarding on-time schedule performance being critical in this highly competitive industry. The prototype represents which step in the design of products and services?

103. Oct/Nov 2013, Q51 mark · multiple choice

     This section covers Operations Management. Questions 1 and 2 are based on an extract taken from case study 7 (Business Cases): airline operations planning and control focus on the inputs-process-output elements of the value chain. Without careful management of this value chain, the airline operation will not reach its objectives. The main performance objectives planned for are safety, economy and customer satisfaction, with customer satisfaction regarding on-time schedule performance being critical in this highly competitive industry. T&C (Pty) Ltd is a company that manufactures chairs and tables in large quantities, producing over 500 tables and 1000 chairs a day. The manufacturing process begins with the raw wood and ends with the final varnished product. What type of layout will this process have?

104. Oct/Nov 2013, Q61 mark · multiple choice

     This section covers Operations Management. Questions 1 and 2 are based on an extract taken from case study 7 (Business Cases): airline operations planning and control focus on the inputs-process-output elements of the value chain. Without careful management of this value chain, the airline operation will not reach its objectives. The main performance objectives planned for are safety, economy and customer satisfaction, with customer satisfaction regarding on-time schedule performance being critical in this highly competitive industry. The basic purpose of all operational processes is similar in that they transform inputs into outputs, but the processes differ fundamentally in four ways. Which option is NOT one of these four ways?

105. Oct/Nov 2013, Q71 mark · multiple choice

     This section covers Operations Management. Questions 1 and 2 are based on an extract taken from case study 7 (Business Cases): airline operations planning and control focus on the inputs-process-output elements of the value chain. Without careful management of this value chain, the airline operation will not reach its objectives. The main performance objectives planned for are safety, economy and customer satisfaction, with customer satisfaction regarding on-time schedule performance being critical in this highly competitive industry. How is capacity defined in operations management?

106. Oct/Nov 2013, Q81 mark · multiple choice

     This section covers Operations Management. Questions 1 and 2 are based on an extract taken from case study 7 (Business Cases): airline operations planning and control focus on the inputs-process-output elements of the value chain. Without careful management of this value chain, the airline operation will not reach its objectives. The main performance objectives planned for are safety, economy and customer satisfaction, with customer satisfaction regarding on-time schedule performance being critical in this highly competitive industry. When referring to operations-management guidelines, what positive results can be obtained by doing things right every time?

107. Oct/Nov 2013, Q91 mark · multiple choice

     This section covers Operations Management. Questions 1 and 2 are based on an extract taken from case study 7 (Business Cases): airline operations planning and control focus on the inputs-process-output elements of the value chain. Without careful management of this value chain, the airline operation will not reach its objectives. The main performance objectives planned for are safety, economy and customer satisfaction, with customer satisfaction regarding on-time schedule performance being critical in this highly competitive industry. The most familiar classification system in manufacturing classifies different operations processes according to two factors. What are these two factors?

108. Oct/Nov 2013, Q101 mark · multiple choice

     This section covers Operations Management. Questions 1 and 2 are based on an extract taken from case study 7 (Business Cases): airline operations planning and control focus on the inputs-process-output elements of the value chain. Without careful management of this value chain, the airline operation will not reach its objectives. The main performance objectives planned for are safety, economy and customer satisfaction, with customer satisfaction regarding on-time schedule performance being critical in this highly competitive industry. Which process type conducts operational processes on a small scale with a low volume of output?

109. Oct/Nov 2013, Q111 mark · multiple choice

     This section covers Operations Management. Questions 1 and 2 are based on an extract taken from case study 7 (Business Cases): airline operations planning and control focus on the inputs-process-output elements of the value chain. Without careful management of this value chain, the airline operation will not reach its objectives. The main performance objectives planned for are safety, economy and customer satisfaction, with customer satisfaction regarding on-time schedule performance being critical in this highly competitive industry. HomeBuild is a construction firm that specialises in building luxury residential homes. In the transformation process, how should the construction workers be classified?

110. Oct/Nov 2013, Q121 mark · multiple choice

     This section covers Operations Management. Questions 1 and 2 are based on an extract taken from case study 7 (Business Cases): airline operations planning and control focus on the inputs-process-output elements of the value chain. Without careful management of this value chain, the airline operation will not reach its objectives. The main performance objectives planned for are safety, economy and customer satisfaction, with customer satisfaction regarding on-time schedule performance being critical in this highly competitive industry. Which combination of layout types make up the four basic layout types that depict the general form and arrangement of operations facilities? The options given are: (a) the fixed position layout, (b) the network layout, (c) the product layout, (d) the cellular layout, and (e) the process layout.

111. Oct/Nov 2013, Q131 mark · multiple choice

     This section covers Operations Management. Questions 1 and 2 are based on an extract taken from case study 7 (Business Cases): airline operations planning and control focus on the inputs-process-output elements of the value chain. Without careful management of this value chain, the airline operation will not reach its objectives. The main performance objectives planned for are safety, economy and customer satisfaction, with customer satisfaction regarding on-time schedule performance being critical in this highly competitive industry. Which performance standards are generally used to measure operational improvement? The options given are: (a) historical standards, (b) target performance standards, (c) the performance standards of competitors, (d) absolute performance standards, and (e) the performance of suppliers.

112. Oct/Nov 2013, Q141 mark · multiple choice

     This section covers Operations Management. Questions 1 and 2 are based on an extract taken from case study 7 (Business Cases): airline operations planning and control focus on the inputs-process-output elements of the value chain. Without careful management of this value chain, the airline operation will not reach its objectives. The main performance objectives planned for are safety, economy and customer satisfaction, with customer satisfaction regarding on-time schedule performance being critical in this highly competitive industry. Abram Phenya from BMX Motors is the operational manager of the plant. Which of the following steps are correct when he plans capacity? The options given are: (a) determine the total demand and required capacity, (b) identify a capacity plan, and (c) choose a particular capacity planning and control approach.